“Michelle is a highly skilled facilitator. I appreciated her level of care and clarity throughout the mediation process and felt confident I was in safe hands. The collaborative decision making model was a new idea for me and while it took time to get used to, it ended up being a powerful set of exercises that helped me see beyond my individual preferences and contribute to an outcome that included everyone. I like to think of myself as someone who is able to take others into consideration but it turns out that's a difficult thing to do when you are caught in the emotion of a conflict. This process genuinely helped me begin to connect to myself and my housemates with greater kindness. I don't think we could have come to as clean a decision as we did without the expert guidance of Michelle - thank you <3” - Nealey Conquest, October 2024